Frequently Asked Questions

Yes, absolutely. Bay Cleaning Pro is fully licensed to operate commercially, carries commercial general liability insurance, and is bonded. All team members undergo thorough background checks before being assigned to any client facility. We're happy to provide certificates of insurance or bonding documentation upon request.

Bay Cleaning Pro has been serving Bay Area and Silicon Valley businesses for over eight years. We're locally operated — not a national franchise — and have grown primarily through referrals and long-term client relationships. Our 98% client retention rate speaks to the consistency of what we deliver.

We work with a wide range of commercial facilities including: office buildings (from small suites to multi-floor corporate facilities), tech and startup offices, medical and dental offices, retail stores, coworking spaces, gyms and fitness centers, churches, warehouses, and educational facilities. If you have a commercial space that needs regular cleaning, we can likely help.

Yes. We offer flexible scheduling including evening (after 6 PM), overnight, early-morning, and weekend service. Most of our commercial clients prefer after-hours cleaning so their teams aren't interrupted. We work with your schedule — not the other way around.

Standard office cleaning typically covers: vacuuming carpeted areas and mopping hard floors, dusting and wiping all surfaces, emptying trash and recycling, cleaning and restocking restrooms, sanitizing the breakroom and kitchen, disinfecting high-touch points (door handles, light switches, phones, keyboards if requested), and tidying common areas, lobbies, and conference rooms. We build a custom checklist for every client to cover exactly what your space needs.

This depends on office size, staff count, visitor traffic, and industry. As a general guide: high-traffic offices (20+ people) typically benefit from nightly or 3-5 times per week cleaning. Mid-size offices of 10–20 people often choose 2–3 times per week. Smaller, lower-traffic offices may only need weekly service. We'll assess your space and recommend the right frequency during the quoting process.

We offer both. Recurring janitorial and office cleaning programs are our core business, but we also perform one-time services including deep cleaning, move-in/move-out cleaning, post-construction cleaning, and event cleanup. One-time services are typically quoted separately and scheduled based on availability.

Yes. We offer a comprehensive green cleaning program using EPA Safer Choice certified products, biodegradable formulas, HEPA-filter vacuums, and microfiber systems that reduce chemical usage. This is available as a standard option on all recurring service plans — not as a premium add-on.

Our green cleaning products are significantly better for employees with allergies or chemical sensitivities. They're formulated to be low-fragrance, low-VOC, and non-irritating while still being highly effective. Several of our Bay Area clients switched specifically because of employee complaints about conventional cleaning product fumes — and those concerns resolved quickly after switching.

Call us at (650) 630-4689 or submit the online quote request form. We'll ask about your facility's size, location, type, traffic, and cleaning requirements. Most quotes are delivered within 24 hours — often the same day. There's no obligation to proceed and no pressure.

Our recurring service plans typically start with a short initial period (usually 30 days) after which they convert to month-to-month. We believe our service quality should keep clients with us — not contract lock-in. We'll discuss terms transparently during the quoting process.

If you're not satisfied with a cleaning visit, let us know within 24 hours and we'll make it right at no charge. We take quality seriously and want to know when something doesn't meet your expectations — that feedback helps us improve and maintain the standard our clients expect.